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Where do I find my registration key?
Whenever you purchase a product for which a registration key is required depending on the information listed in the respective products listing page the following will apply:
• Registration Key upon purchase: You will find your registration key listed in the order invoice found by searching order history in your User Account.
Note: keys are only shown if payment for order has been received.
• Key will be supplied within 24 hours of purchase: this means that we or the publisher will email you your key ASAP as the key must be generated manually by entering your data into the respective key generation utility for the product in question.
Where am I able to download the products I've purchased?
Links for download products are only active after payment has been processed. This means your order status must be either Processed or Completed. The links can be found at the bottom of your order invoice found by searching order history. When they are active there will be a visible a Download button. Click the download button which loads the product download page. Click the download button located at the bottom of the page to start downloading your files.
What payment methods do you accept?
We currently accept the following methods of payment:
• Visa, MasterCard, Discover or American Express credit and debit cards via PayPal.
• eCheck payments via PayPal.
• Instant payments from your PayPal account.
• Instant payments using a Gift Certificate.
How do I purchase a Gift Certificate?
Gift certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s).
How do I purchase items using a Gift Certificate?
At the checkout stage, when asked to choose a payment method, choose Gift Certificate and click continue. If your Gift Certificate does not cover the whole purchase, you will be asked to choose a payment method for the remaining sum.
Who do I contact you if I have a problem or need support?
For all sales support queries, please submit a support ticket by
clicking here. Please make sure you give as much information as possible.
For product support queries you should contact the author/publisher directly. Check the product documentation or item description to find out how to contact them.
I am a flight simulation software author or publisher. How can ComPilots Shop help me distribute my products?
See our page for authors and publishers by
clicking here to find out how we can help you with product distribution and marketing.
What does the status of my order mean?
An order can go through several changes in status, each of which are outlined below.
Queued is the status of new orders. It indicates that an order has been placed and is waiting to be processed.
Not finished indicates that the payment transaction by which the customer was supposed to pay for the order has not been completed (The customer went to an online payment processor but has not returned yet; the transaction is neither successful nor failed).
Failed indicates that the payment transaction could not be processed.
Processed indicates that the payment has been received by the store. This status is automatically assigned to an order that was paid for using an online payment processor after a customer successfully completes the payment transaction. In the case of download purchases customers will have access to download their files.
Complete indicates that all work on the order has been completed. This status can be assigned to an order by the product provider after the order is shipped.
Declined indicates that the order has been canceled by the store admin. It may be of use, for example, for orders that have been found fraudulent. This status is an equivalent of the automatic Failed status.
Give me some Download recommendations
Some of the files offered are quite large. While we do not generally recommend the use of Download Managers, if you have a 56K or ISDN modem access to the Internet you may want to use GetRight, which is freely usable and available at www.getright.com. ADSL and Cable Modem users will mostly find it not necessary to use a Download Manager at all.
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